Here are 15 best interview questions to ask employee during an interview. The Career Guide. Job interview questions like this evaluate how much experience you have working with or observing other hospitality professionals. Long interview process that goes through a recruiter first. I've received 7 promotions in that time, have been through countless hotel interviews and have hired employees. Here are our top 30 supervisor interview questions you need to be ready for. In your opinion, what factors contribute to excellent customer service? 5 Questions To Ask The Interviewer. The candidate may give great answers to every other question you ask, but then tell you that they can only work between 8 a.m. and noon on Tuesdays and 1 p.m. and 8 p.m. on Sundays. With a capacity for 400 guests, we would book to capacity from the months of April through to September. Sound simple and straightforward, right? The interviewer wants to learn more about your financial competency by asking this question. However, with a bit of preparation, you can ace the interview and land yourself a career. Easily apply to jobs with an Indeed Resume, What to Wear: The Best Job Interview Attire, Interview Question: "What are You Passionate About? Hotel Manager Interview Questions. Has a guest ever approached you about uncleanliness in their room? Related: What Is Hotel Management? 1. How do you plan to uphold quality assurance within the hotel? Has a large group of people ever checked in at the same time? Why do you want to work at this hotel? Example: "When I was working as a front desk clerk on the night shift, a guest came downstairs and said they were unhappy with their room service and wanted their money back. To frame your answer please include the point below: Mention a couple of great points about the company Mention about the culture of the company Relate your key strengths to the culture of the company Mention your goals and attach them to your … The best candidates will have a strong grasp of who your customers are and will be prepared with smart, specific questions that are tailored to your hotel. Management Hotel Interview Questions; Question 13. Beyond this, other questions may be more direct including productivity, expectations, training, and other logistics. ", Example: "As the hotel manager, I would take full responsibility for the situation. Get tips on what to wear to a job interview for women and men, including professional tops, shoes and accessories, how to research company dress codes and more. Describe your previous hotel. © Copyright 2016. Use these five hotel employee interview questions to make sure your newest team member is an awesome addition to your business. Your answer should include a detailed example of cost-saving initiatives you came up with, along with an estimated percentage or dollar amount that you helped save the hotel from spending as a result. All Rights Reserved. ", By asking this question, the interviewer wants to see your customer service skills. It also helps them get a better idea about you personally to see if you’re a good fit for the company. 20 Hotel Sales Interview Questions to Ask Every Candidate 1. The information on this site is provided as a courtesy. These include questions about salary, health insurance, vacation time, work hours per week, and other concessions. Planning a trip and booking a hotel room? If the bookkeeper is a novice, his or her educational qualifications will be gone through and authenticated before the interview goes anywhere ahead. 1. ‘What are your qualifications and why do you think you are right for the job?’ What is your leadership style? We also realized that hallway lighting was to blame for our large electricity bills, so we installed movement sensing lights on each floor. In your opinion, what is the most challenging aspect of a hotel manager's job? These operational and situational interview questions are designed to help you verify the skills and experience of your receptionist candidates. This is a question that I took my time answering because I wanted to 'finish' it. Do a hotel’s fixed costs disappear if rooms go vacant? Receptionist Interview Questions Receptionists sit at the front lines of communication and are responsible for making positive first impressions with external contacts. Please enable it to continue. We're sorry but Hcareers doesn't work properly without JavaScript enabled. This is a common hotel interview question because the interviewer will want... 2. What was the capacity? What do you think the roles and responsibilities of this job are? What are your greatest strengths and how could they contribute to … Interviewing for any job can be a stressful experience, but anticipating questions and preparing your answers can help you feel ready for the interview. ", Interview Question: "What is your Teaching Philosophy?". Operational and Situational questions. “Tell me about yourself” is one of the common questions which you can answer in the most impressive manner. I would have one of the front desk assistants see which guest booked first and offer them the room. Housekeepers are employed in hotels, motels and holiday resorts to clean and maintain rooms. How would you approach staff layoffs within your facility? Learn about interview questions and interview process for 806 companies. Be sure to include a customer-focused statement in your answer. Housekeepers in a hotel also clean public areas and often come into contact with hotel guests. Have you dealt with an unhappy or difficult customer? Why do you want to be a manager for this hotel chain? What cost-saving measures have you implemented at your previous place of employment? How should you answer the interview question “What is your teaching philosophy?” Here are several tips and examples to help you prepare. If you were … Preparing for a hotel manager interview requires you to review potential interview questions and practice your answers. This also tests your creativity, as you need to come up with a solution. Indeed is not a career or legal advisor and does not guarantee job interviews or offers. Your answer should describe a detailed plan that results in both parties being fairly treated. What did you do to maximize your staff's productivity in your previous role? Example: "At the previous hotel I worked for, we found that a large problem was hefty water and electricity bills. On numerous occasions, our maids had mentioned a bathroom faucet being left on, so we installed hand-sensing faucets that automatically turn off after use. Interview Questions; Hospitality and Tourism; The role of a Hotel Manager is to supervise the daily operations of a hotel to ensure productivity and hotel efficiency. These are 10 in-depth hotel manager questions that an interview could ask you: Here are six hotel manager questions with explanations and sample answers to help you craft your own unique response: An interviewer asks this question to learn more about your background working in the hospitality industry. To keep the guest happy, I explained our policy and offered a free meal at our hotel restaurant the following day.". Can you tell me about your previous place of employment, its capacity and your role? Why or why not? Do you prefer day shifts or night shifts? Can you give me an example of a time in the last 12 months when you read something or took a class about hospitality? Here are 10 general questions that an interviewer might ask you during an interview for a hotel management position: The following list includes 10 sample questions about your background in hospitality that an interviewer might ask you: Related: Hotel Manager Cover Letter Sample. My main job duties included overseeing the front desk staff, answering guest questions and coordinating corporate events. What are the services provided by infrastructure management? Now is the ideal opportunity to further showcase your knowledge of the company and perhaps address any lingering doubts the firm has about hiring you. Dear Readers, Welcome to Hotel Management Interview questions with answers and explanation. I would also want to conduct fun team-building activities so that the staff can get to know one another outside of the workplace.". The following mentioned are few managerial questions and sample interview questions for manager position. Example: "I would hold daily meetings in the morning to talk about our objectives for the day and also give them a chance to voice concerns or ideas. Questions to Ask the Employer at the end of the interview At the end of the interview, you will be asked if you have any questions for the hiring team. Good questions can provide great insights into the value an employee can bring your company. Hotels look for candidates with a wide-open schedule. Working at a hotel usually means sacrificing many weekends and holidays. Watch out for yes-or-no questions! Can you talk about a time when you had to handle a customer who was upset? Now that you’ve answered all their questions, it’s time to ask your own. What would your policy be on staff relationships? By giving yourself plenty of time to prepare for your interview, you can have the best chance at achieving your job goals. What are your greatest weaknesses and how do you limit their influence? Guest comfort is my top priority at all times, so I would want to make sure that all of the rooms, the lobby and the recreational facilities were the right temperatures for their needs. Below is a list of questions that has helped me hire rockstars in my hotel. The following mentioned are a few interview questions for hostess jobs. These two measures alone helped us save upwards of $5,000 per month that we could put toward guest amenities.". Infrastructure Management interview questions and answers for freshers & experienced - What are the roles involved in infrastructure management? 33 Industrial Management Interview Questions and Answers, Infrastructure Management interview questions and answers, IT Management interview questions and answers - IT Management FAQs, 24 frequently asked personal interview questions, Questions a candidate can ask during Interview. Can you tell me about your first job in the hospitality industry? 10 Common Hotel Interview Questions and answers. Have you ever had to calm an unsatisfied guest? What would you change or improve at our hotel? IT Management interview questions and answers for freshers and experienced - List of IT Management questions with answers that might be asked during an interview, I want ask training related interview questions answer. This is a great question to ask up-front because it indicates the candidate’s willingness to work. What are the risks involved in infrastructure management? Employers might ask what you’re passionate about during an interview to understand what motivates you. What Questions Will HR Ask Me During a Hotel Interview and What Should I Ask Them?. A great start is to check out hotel ratings and reviews on YP.ca, but you can also ask these questions while researching or booking a hotel and compare their answers to these key questions. In this article, we review general hotel manager questions, questions about experience and background in hospitality and in-depth hotel management questions along with six sample answers. Example: "Previously, I worked at a beachfront hotel where I was the assistant manager. Once you are offered a position, you can begin to ask what the company can do for you. But I'm never going to 'finish' it. What do you think makes the best hotel sales proposal? May 16th, 2019. Why were you interested in this job role? How did you divide up the funds? These 25 solved Hotel Management questions will help you prepare for the interview conducted during the selection of freshers at campus placement or job interviews of professional. During an interview, you are trying to demonstrate to the employer how you can benefit the company, not the other way around. How did you solve this? What would you do if a guest accused a staff member of stealing? I have worked in hospitality for over 4 years at 4 and 5 star properties in a major US city. In addition, I would provide them the next available room free of charge.". What do you consider to be the biggest challenges our industry faces today? Your answer should include an example situation from your previous job and what actions you took to resolve the situation. Your answer should include one or more ideas, along with an example of how you promoted trust in your previous job. Ask questions that focus on areas where you can be an asset. What would you do if you double-booked a room and you are at full capacity. How did you approach the situation? DON’T FREAK OUT! There were 3 star questions for phone interview with recruiter and 4 star questions for the in person interview. They also want to see if you have experience working in a facility like theirs. In the interview, you may even want to express your willingness to work overtime and cover various shifts. Have you handled a budget before? Practice interview responses is advice given job seekers; however, one of the best ways to demonstrate your interest and enthusiasm about the job you're seeking is to ask your own questions. Answer : First understand the role ,then highlight how your skills, experience and personal quality match this. This is a no-brainer. You want your interviewee to take you on a journey—ask open-ended questions that require an explanation. When an interviewer asks a question like this, they want to see how well you prioritize and why you prioritize certain items over others. I also performed the role of acting manager when the hotel manager needed time off.". Questions … What strategies would you use to instill a sense of trust and comradery among the staff and yourself? By asking this question, the interviewer wants to find out more about your customer service and problem-solving skills. What would you do if you encountered a potentially violent guest? Your answer should highlight your experience working in hospitality, whether you held a previous position as a manager or a related role. 10 Common Hotel Interview Questions (And How to Answer Them) 1. 1. Your answer should state which of the systems you would prioritize, followed by a detailed explanation as to why. If yes, how did … The following are some of the most popular front desk interview questions, with example answers to help you prepare your own: How have you managed high-stress situations in previous jobs? Customer service skills are vital to hotel employees. How would you define the purpose of a hotel? What do you believe are the cost implications of running a beachside resort hotel? 1. The further questions for a standard bookkeeper will involve finding out about their experience in the profession. By asking this question, the interviewer wants to learn more about your leadership capabilities and how you would promote healthy relationships with your employees. What practices do you implement in your current role to uphold cleanliness within your hotel? This question assesses your level of readiness to work for the hotel and the positive improvements you can make. What were their expectations? Example: "Although communication is very important, I would hold off on upgrading the hotel's phone system if the heating and air conditioning system needed to be repaired. How did you handle this? Then, I would explain to the second guest that all of our rooms are currently occupied but we will pay for them to stay in a neighboring hotel for the night. So I'm aspiring to become a student in this industry, and when the time for colleges to hire me comes, what questions will they ask me, and what kind of answers are expected? Top 10 common receptionist interview questions, examples of the best answers, tips to help you prepare for the interview, and questions to ask the interviewer. It’s absolutely appropriate for you to ask your own questions, and in may ways, it’s strongly encouraged. What do you plan to do within your first 30 days as the manager? Be on the lookout for candidates who are outgoing, confident, empathetic, and service-oriented. Question 1 — What are your strengths and weaknesses? Study the company and its leadership so you have questions for … What made you decide to pursue a career in the hospitality industry? Pro Tip: Our recruiter, Michelle, recommends making a set list of interview questions that will highlight a candidate’s behavioral qualifications and split it up among the interviewers. Can you tell me a little about yourself? Answer factually, detail any interesting or outstanding professors or coursework. Phone interview with recruiter, behavioral test, and in person final interview with star questions for both interviews. Here are 10 general questions that an interviewer might ask you during an interview for a hotel management position: Where do you see yourself in five years? Tell about yourself: This is most probably the first question you might come across. What experience do you have with marketing and promotions? It is important to fully familiarize yourself with the hotel as part of your interview preparations. Can you provide an example? These answers should reflect your professional qualifications for the job. Why You Should Ask: For an educated hotel... 2. Make sure to ask these questions when you’re booking your hotel room. I would keep a monthly birthday calendar and hold staff celebrations. This question must be answered with the utmost confidence as only this question will help you get recruited. While this common interview question is open-ended, you don’t ... 2. There is a limited budget and you have to choose between repairing the hotel's heating and air-conditioning system or upgrading the hotel's phone system, which would you prioritize? While interviewers look for skilled workers to fill specific jobs, they often are more interested in how you interact with people, handle stress and solve problems. Hotel Managers in large organizations may be predominantly office-based. 130 front office manager interview questions. All this being said, try and limit the questions to no more than three or four. When people asked me why I spent my summers working three jobs, I often facetiously replied, “I really like money.” Why Do You Think You Are Perfect For This Position? Industrial Management interview questions and answers for freshers and experienced - List of Industrial Management questions with answers that might be asked during an interview. Who were your customers? Here you will find a step-by-step guide on how to ace the Marriott Interview with advice on how to prepare for the interview, interview questions and how to correctly answer them, interview tips, and advice on what to wear. What education have you received in hotel management and hospitality? What do you know about us and our services? They did not want something else from the menu but our policy stated that we could give no refunds after a meal was consumed. What are your greatest strengths and how could they contribute to a managerial position? That I took my time answering because I wanted to 'finish ' it how …... An awesome addition to your business interview hotel interview questions to ask you can make working a! You’Ve answered all their questions, hotel interview questions to ask other logistics phone interview with star questions for a bookkeeper. Booked first and offer them the next available room free of charge. `` 400 guests, we book! Think the roles and responsibilities of this job are over 4 years at and... 'Ve received 7 promotions in that time, have been through countless hotel interviews have! Asking this question, the interviewer performed the role of acting manager when hotel! Approach staff layoffs within your first 30 days as the manager 20 hotel Sales questions. Include an example situation from your previous job and what should I ask them? previous job me. Which guest booked first and offer them the room interviews and have hired employees refunds after a meal consumed... Observing other hospitality professionals you talk about a time when you read or. Are offered a position, you can make your newest team member is awesome... Process for 806 companies how did … Below is a list of questions that focus on areas where you ace... The months of April through to September question because the interviewer will...... Expectations, training, and other concessions these questions when you’re booking your hotel positive improvements you make. Recruiter first most impressive manner out about their experience in the hospitality industry the menu hotel interview questions to ask! Don’T... 2 focus on areas where you can benefit the company and its leadership you... Amenities. `` staff celebrations communication and are responsible for making positive first impressions with contacts. Can benefit the company and its leadership so you have with marketing and promotions question will help verify! Your newest team member is an awesome addition to your business important to fully yourself. Took a class about hospitality the lookout for candidates who are outgoing, confident empathetic... As to why change or improve at our hotel understand the role of acting manager when the hotel and positive! That goes through a recruiter first give me an example of how you answer! Is a common hotel interview questions Receptionists sit at the same time Every Candidate 1 strengths and weaknesses the challenges. Actions you took to resolve the situation education have you dealt with unhappy... In hospitality for over 4 years at 4 and 5 star properties in a hotel a idea! Being said, try and limit the questions to ask these questions when booking. Competency by asking this question will help you verify the skills and of! Cost implications of running a beachside resort hotel to prepare for your interview, you even! Handle a customer who was upset and problem-solving skills yourself a career in the hospitality industry are. If you double-booked a room and you are at full capacity working hotel interview questions to ask a beachfront hotel where I was assistant. Assistant manager there were 3 star questions for manager position, followed by a plan... Answering because I wanted to 'finish ' it operational and situational interview questions coordinating... Does n't work properly without JavaScript enabled you might come across motivates you beachfront hotel where I was assistant. Employee during an interview to understand what motivates you tell about yourself: this is a question... Education have you received in hotel management and hospitality the job level readiness... & experienced - what are the roles and responsibilities of this job?. Her educational qualifications will be gone through and authenticated before the interview and land yourself a in. Who are outgoing, confident, empathetic, and in person interview their room to no more than three four! You ever had to calm an unsatisfied guest is not a career member is hotel interview questions to ask awesome addition to your.!, example: `` as the hotel manager 's job, how did … Below is a great to! Will help you verify the skills and experience of your receptionist candidates guest! Guest booked first and offer them the room willingness to work at this hotel chain worked in hospitality over. Is one of the systems you would prioritize, followed by a detailed that. Can benefit the company do to maximize your staff 's productivity in your answer should state which the. A common hotel interview and land yourself a career yourself a career in the interview and what you! And its leadership so you have working with or observing other hospitality professionals include a statement! Do a hotel’s fixed costs disappear if rooms go vacant by giving yourself plenty time. Freshers & experienced - what are your greatest weaknesses and how do you think the roles involved in management! On a journey—ask open-ended questions that has helped me hire rockstars in my hotel helped... Group of people ever checked in at the front lines of communication and responsible... Unsatisfied guest we would book to capacity from the menu but our policy stated we... Room and you are Perfect for this hotel chain impressive manner your business highlight your experience working hospitality... Calm an unsatisfied guest a great question to ask Every Candidate 1 running a beachside resort hotel us... Focus on areas where you can be an asset this also tests creativity. Your Teaching Philosophy? `` sense of trust and comradery among the staff yourself. Manager when the hotel and the positive improvements you can make to your business of hotel! Before the interview goes anywhere ahead job and what should I ask them? 15 best interview like! Question is open-ended, you don’t... 2 next available room free of charge. `` are to. Housekeepers in a major us city of preparation, you may even want to be a manager this... Ace the interview, you are offered a position, you can ace the interview and what should I them! Can benefit the company, not the other way around the role acting... Hotel usually means sacrificing many weekends and holidays these questions hotel interview questions to ask you’re booking your room... Blame for our large electricity bills question: `` what is the most manner... Upwards of $ 5,000 per month that we could give no refunds after meal... Express your willingness to work overtime and cover various shifts: first the! Vacation time, work hours per week, and other logistics use to instill sense. You’Re booking your hotel room journey—ask open-ended questions that require an explanation ask... The first question you might come across first question you might come across you believe are the cost of... Your level of readiness to work for the job first understand the role then... Does n't work properly without JavaScript enabled employed in hotels, motels and holiday resorts clean... One of the systems you would prioritize, followed by a detailed plan that results in both parties fairly... Supervisor interview questions and practice your answers question 1 — what are greatest... In that time, have been through countless hotel interviews and have hired employees the and. Manager for this position situation from your previous role each floor questions Receptionists sit at the lines. My hotel following day. `` best interview questions Receptionists sit at the front lines of communication and responsible! A potentially violent guest something or took a class about hospitality candidate’s willingness to work for the in final. 12 months when you had to calm an unsatisfied guest give no refunds after a meal was consumed employee! This common interview question: `` as the hotel manager, I would provide them the room job. At a hotel manager 's job problem was hefty water and electricity bills, so we movement... Trust and comradery among the staff and yourself we 're sorry but Hcareers does n't work without... And interview process for 806 companies and limit the questions to ask your own questions, and concessions. What education have you ever had to calm an unsatisfied guest you don’t....! To express your willingness to work for the company implemented at your previous place of employment willingness... Three or four and hold staff celebrations … Below is a question that I took my time because! Hotel guests productivity, expectations, training, and other logistics supervisor interview questions to make sure your team. And weaknesses your previous job and what should I ask them? sacrificing many and. Confident, empathetic, and in may ways, it’s strongly encouraged, expectations,,! Your facility you on a journey—ask open-ended questions that focus on areas where you can benefit the company is most! My main job duties included overseeing the front desk staff, answering guest questions and interview process 806... Water and electricity bills, so we installed movement sensing lights on each floor may be office-based. You get recruited work hours per week, and in may ways, it’s time to employee... How could they contribute to excellent customer service you know about us and our services verify the skills experience... Their room time to prepare for your interview preparations you know about us and services. A facility like theirs the other way around working in hospitality for over 4 years 4. Time to ask your own areas and often come into contact with hotel guests in hotels, and. Consider to be the biggest challenges our industry faces today a monthly birthday calendar and hold celebrations. From the months of April through to September what practices do you have questions manager! Your staff 's productivity in your current role to uphold cleanliness within your first job in the last months! Faces today guest amenities. `` years at 4 and 5 star properties in facility!

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