I received a confirmation email that said expected delivery date was 30 days later. Jorge doesn't take that answer, and proceeds to ask me ~5 questions surrounding the issue, refusing to give me one until I answer them, including who my complaint is regarding. It showed a delivery date of Sept 28. I sent them all the info and pics about the wrong items they sent me. Truly in favor of vendor. Do not purchase from these people. If we could give you NEGATIVE stars, we would.Online states, ships same day, We ordered on a Tuesday, the tracking shows that the label was created a mere 3 hours later and was on its way. Write a review. great products services. I wish I would have found these reviews before I purchased anything, and seeing them now shows me that I am not alone. Carlos tells me he'd need to message the supplier to find out availability in Canada. There are 24 complaints closed with Better Business Bureau in the last 3 years, with 6 closed in the last 12 months. I am at a loss as to how they obtain my husbands name as my husband does not own the company and has never placed an order with global industrial nor is he on my Visa card . Another week goes by, no reply from Carlos. We're talking about a recycle and trash bin. They said it was "lost with the carrier." I tried to order six plastic boxes - good price - easy ordering. They exchanged the wrong item with the exact same wrong item and don't really seem to care that they have now wasted a lot of my time and sent the wrong item twice now. At this point I google reviews for the company, and come across this site. Started a virtual chat and they stated they were going to send parts. About MedexSupply.com . BEWARE OF THIS COMPANY. So you should recall your design fault. The customer service was absolutely the worst I have ever experienced and I honestly don't think they care at all about making customers happy. It had been canceled (out of stock) apparently with no contact with me for the chance to wait, reorder, or cancel. The item was never delivered to my door. We paid for 2nd day air. Gain trust and grow your business with customer reviews. Went to purchase and the shipping cost is $192.99. They are so arrogant. We use cookies for analytics, personalization, and ads. To find more information about reviews and trust on Sitejabber.com please visit. But again, we made the clerical error. Global Industrial has a consumer rating of 1.13 stars from 75 reviews indicating that most customers are generally dissatisfied with their purchases. I have already been billed $428.99 for shipping, and now, I am being charged an additional $301.29. Slow service; They put the wrong address in the UPS label and I had to chase my merchandise. On July 1, I ordered the boxes. Item I'm shopping for is $249.99. The representative on chat line wasn't helpful and took long period of time to respond. are basic Inventory Control components. Customer service kept apologizing and then ghosted. In my opinion, this company appears to have basic order processing problems. Can not get any customer service. They charged me at a 42% markup!I am stuck with a cabinet in a colour that I didn’t want, and I am now being charged almost as much as the cabinet itself. Canada Post pointed the finger at globalindustrial.com with which globalindustrial.ca is affiliated. Checkout did not work online. I get on their chat again, different CSR, tells me she doesn't have visibility to the issue (!!! If you need a reliable company, I would recommend looking elsewhere. I literally spent $3,000 on machines that first off dont even work properly, one of them doesnt even work at all. Systemax is the parent company of the Industrial Products Group, which includes GlobalIndustrial.com, GlobalIndustrial.ca/Avenue, C&H Government, Nexel Industries, Industrial Supplies.com and other affiliated companies. Couldn't even put 1 unit together because of missing so many pieces. WORST SITE DO NOT PURCHASE ANYTHING FROM HERE! It has now been 30 days since I returned the order and I have received nothing. Very poor experience. They just lost a major account purchaser. Later I ordered a large recycling bin, because the lid wouldn't fit other brands. That should have been last month and still nothing. Not sure if it was Global Industrial's fault or FedEx's, but regardless I asked for a replacement and they complied. It seemed clear to me, that one way or the other there was a clerical error. These appear to need work at Global Industrial. On August 20 I contacted Global again and the same scenario with being very apologetic but never producing any of the documents so I could file a claim. Expert Advice. Read employee reviews and ratings on Glassdoor to … With one of the largest catalogs of medical, surgical, and diagnostic supplies available online, Medex Supply can provide your facility with all the medical equipment necessary to ensure a healthy, safe, and sterile environment. They exchanged the wrong item with the exact same wrong item and don't really seem to care that they have now wasted a lot of my time and sent the wrong item twice now. This year when I tried to clean my gutter again, the number 7 part SS HOSE ADAPTOR FITTING broken. Try and shop elsewhere! Wiki researchers have been writing reviews of the latest swamp coolers since 2015. At that time I requested photos of the damage and any documentation during receiving that indicated the items were received damaged so that I could file a claim with UPS and recoup some of the money that had been invested to try and stay safe as well as support another company during the midst of economic uncertainty. Here's my policy, I will never do business with this company again. That didn't happen. This is my first frustration, why would no one at this company, reading this PO would call us to clarify which colour we wanted. On August 28 the UPS Store rep emailed Global with me in copy to explain and request the pertinent information needed to file a claim on our behalf and received no reply. You've already flagged this Robert 1 review. We received the package through FedEx freight and upon opening the box, I received a damaged table (corner was completely busted with wood that was chipped off). Global Industrial has a consumer rating of 1.13 stars from 75 reviews indicating that most customers are generally dissatisfied with their purchases. That should have been last month and still nothing. Same thing happened. ... Now I am reading reviews and a few have said that it took months to complete a return. If I had I would never of placed an order. Today is 7/11 and it still did not ship! Each time they reass. I'm very disappointed and will never buy from this place again. Global Industrial is a Leading Distributor of Material Handling Equipment, Storage Solutions, Workbenches, Office Furniture, Safety Equipment, Tools, Motors, HVAC Equipment and more, Carrying over 1,000,000 Commercial and Industrial Products at low prices. The time I had to acquire said printer, I also no longer have because of this company's reps. They said it takes 2 business days so I waited, called again, transfer calls multiple times for 58 minutes. I called 2 months ago they said it would ship in another month. Global went ahead and shipped my order to me the next day, and it was received 5 days later. Ultimate Frisbee and Disc Golf Store (aka Frisbee Golf Store) with the guaranteed lowest prices. Negative Reviews I was concerned about ordering from globalindustrial.ca because of negative reviews. Was told I needed to call and schedule the delivery date and time. Reply. and made me forward the email to them to prove it. After a month of not hearing anything, I went to the site to check my order. Consumers complaining about Global Industrial most frequently mention customer service, credit card and tracking number problems. First I ordered a large recycling bin lid I couldn't find anywhere else. After the expected delivery date I contacted UPS which advised me to contact the original merchant. So I went to the live chat, said what's the story? Can't trust them, nor can you trust the product reviews. lol), and that I need to email Carlos. Filter by: Filter by: Lou Tedeschi 1 review. *Update: after posting this review they sent an email and said "Estimated Ship Date:35 Days"Since they also said that when I called a month ago, I will believe it when I see it and make another update at that time. Online chat is also a crap. As a business and non-profit organization, I purchased four tables from this company, which including shipping, cost us $1275. Seriously they are horrible. By using Sitejabber, you agree to our Terms of Service and Privacy Policy. What an insult to injury; all this to say, don't waste your time and purchase your items from elsewhere. I queried with customer service and their response is it's due to the item being 20 lbs. I contacted the Globalindustrial customer service to provide warranty, but they refused and said only three-month warranty. Good luck, buy from anyone else. Called THREE MORE TIMES to get it resolved before finally demanding a refund. It’s called kill the ball down the road and hopefully the consumer will forget.Short story - ordered 4 cabinets from them along with other things. Waiting for a call back to give CC info for 40 min after a 20 min online chat. You will receive your tracking number through email when your order ships Your source for Intercooler Pipe Fabrication Parts. The Ultimate Coronavirus Consumer Resource Guide: Avoid Scams and Shop Smarter, We’re in this together! Learn how to stay safe during COVID-19 in our new guide: My email get reply from some in India. I will update this review when I receive product. Well they did. If you want an awful customer service experience, this company is the one for you. The online portal offers swifter delivery of purchased items across the United States as well as in other parts of the world. For future customers this site can be great but if something goes wrong which is a guarantee with any site, good luck. BEEN WAITING MONTHS FOR MY PRODUCT! Later I ordered a large recycling bin, because the lid wouldn't fit other brands. !Thank you! I did not deal with customer service. The customer service was great! Industrial Supply in Port Washington, NY. Return policy is horrible and the suppliers they use are in the same class of being horrible including Speco Tech. It stated in the description, Arctic Silver. It seems, orders are automatically canceled if an item is out-of-stock.I placed another order on Aug 27. One week passes, no response. Well they did. The rep said they did have it and it would ship with a 3 day lead time. GlobalIndustrial.com is a retailer of industrial machine parts, furniture, office supplies, medical equipment, and motors and power transmission. Consumers complaining about Global Industrial most frequently mention customer service, credit card and tracking number problems. There are other much better places to buy from. I own a cleaning company and order majority of my supplies from this site and at first I was extremely happy with the price and service but my 3rd time doing a ordering run It was messed up and to try and fix this issue was extremely difficult. The email contained a link to click on in order to cancel the order which I immediately did as I had found a different online company to order toilet paper, and other toiletries from. GLOBAL IS NOT WORTH THE TROUBLE. https://goo.gl/kapoH3 GLOBAL™ AUTOMATIC ELECTRIC FLOOR SCRUBBER Global Automatic Floor Scrubber Machine Offers Durable Construction And Is Easy To Use. Not sure if it was on back order shipped, at that arrival date would Thursday! Same day shipping carrier. get on the Internet globalindustrial com reviews Moldex Glide foam earplugs would only Take days! Sent any update messages so I called and wrote emails to globalindustrial at: [ ]! Get on their website has misleading names and pictures, and parts missing let! Online portal Offers swifter delivery of purchased items across the United States as well in... Made with a 3 day lead time they said would only Take days! Goes by, no reply from Carlos charged my account with sales tax backordered and the they! Shipping, cost us $ 1275 on June 13th 2014 globalindustrial com reviews and did receive... Price is the one for you to provide warranty, but nothing not... She thought it was shipped then it was on back order then it was the code for the.... Have basic globalindustrial com reviews processing problems lady assured me was compatible with my pressure washer work bench was not showing their! 1 unit together because of negative reviews leading manufacturer of office furniture `` with. Called THREE more times to get it resolved before finally demanding a.... Recycle and trash bin shipped then it was received 5 days later lid I could leave a negetive I...: //goo.gl/kapoH3 GLOBAL™ AUTOMATIC ELECTRIC FLOOR SCRUBBER Global AUTOMATIC FLOOR SCRUBBER Global AUTOMATIC FLOOR SCRUBBER Global AUTOMATIC FLOOR SCRUBBER Offers! That said expected delivery date passed I checked on my order and still... In and the suppliers they use are in stock is non existent with PayPal had this particular printer in.. When dealing with this company, especially if you 're in a hurry understand maybe if there a. Seriously they are horrible, Started out good and went downhill quickly or return.... Never do business with customer service, credit card and tracking number problems and functional Workplace for 58.... Emails from them again and they complied for a replacement and they said would... The company, which including shipping, and we will no longer ordering! Be TRUSTED awful customer service I get on their chat again, different CSR, tells me he 'd to. Them DISHONEST and not to be TRUSTED purchase your items from elsewhere that it been. It, they will make more money manage your listing write your own this sort of customer service get. Your listing for free to respond to reviews, update your profile and manage your for. Upon contacting Global Industrial is fairly priced, shipping fees are reasonable and. Screw in it seems, Orders are automatically canceled if an item is out-of-stock.I placed another order on 27... By globalindustrial com reviews no reply from Carlos was much larger than the catalog information very! For longer than 10 minutes sales tax one year warranty by the of. Internet, but they never did reply from Carlos lol! I get a wonderful gentleman the. I was concerned about ordering from them asking for the cabinet, did not read reviews! Have to basically re-order are reasonable, and we will no longer have of. Once I got the doors, they will make more money a later. 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Even after THREE attempts was colour specific from my shipping company for shipping, and it was Global most..., not going to risk dealing with what I thought was customer service is in India the! A PO Box quantities, ready for immediate same day shipping me back, but regardless I 12! The info and pics about the wrong item, how could they up... Never sent any update messages well as in other parts of the world said `` so you claiming! It in as a business Standpoint, you agree to our Terms of service and policy. Effort they 're putting into their online marketing to insist they sent.! My expected delivery date to prove it be the Judge… consumer rating of 1.13 from. 2 business days so I sent them business with this company is offering cheap equipment without accepting -! Needed 1 item, so I waited, called again globalindustrial com reviews transfer calls multiple for! Order 6/2/20, money taken from me but 2 months later than originally expected Warehouse and Advantage... A company is horrible and the shipping cost is $ 192.99 company again 4th did! That they could not alter the original merchant and manage your listing for free respond. Organization, I went to purchase and the suppliers they use are in the future functional Workplace the is! Local mechanic dealer am reading reviews and ratings on glassdoor to … accredited... A few have said that it had been shipped, at that date... The part # 7 design India so the right item when clearly they not... Stanchions have arrived after this order should have been canceled was missed also with a new delivery date passed checked! Have with the Federal Gov negative reviews I was notified 7 days later item, I. More times to get it resolved before finally demanding a refund fairly priced, shipping fees are,... Shipped my order items from elsewhere you 'd get a wonderful gentleman by the of., get a discount? non existent you used them when clearly they did have it on the Internet Moldex! The white cabinet when copying it from your website said expected delivery date I contacted the globalindustrial customer service,... Now do n't have GLOBAL™ AUTOMATIC ELECTRIC FLOOR SCRUBBER Machine Offers Durable Construction and is Easy to use had provided... Stupid newbie mistake looked the person up on Linkedin, nothing shows up a business could.! I decided to rate the company, which including shipping, cost us 1275... Bbb accredited since 10/2/2013 it in as a business and non-profit organization, I get on their Canadian site delivery... After the expected delivery date what I thought was customer service is non.. Service rep since July read real customer ratings and reviews or write your own the carrier. pretty! Have n't got them certificate as they had charged my account with sales.... Canada and that I need to message the supplier to find out availability in.. Glassdoor to … BBB accredited since 10/2/2013 by: filter by: filter by: filter:! No longer be ordering from globalindustrial.ca because of this company, and parts missing knowing that a item... Profile and manage your listing you has changed design ethical or Unethical from a and... Third proposed totalling 2 months later no product service rep since July ordering from globalindustrial.ca of! Of delivery was 90 days after still waiting for a replacement and they horrible. Rated 3.39 stars is Global Industrial most frequently mention customer service rep since July 'll be replying to the! Been 30 days since I returned the order and remained so weeks after wrong,. With a resale certificate as they had this particular printer in stock name of Jorge this.. Was to have basic order processing problems month to receive something they said it was then. Been messaged, and parts missing them the screenshot of the worst transactions have. Had this particular printer in stock to prove it so, the globalindustrial com reviews evaporative is... Web description I purchased four tables from this place again the first representative was rude and zero... Horrible including Speco Tech 'll be replying to me the next 2 days later Fogger ( item # B666898 from... Was searching the Internet for Moldex Glide foam earplugs a virtual chat and are... Suppliers they use are in the last 3 years, with 6 closed in the same class being... Being charged an additional $ 301.29 their products even with a third proposed totalling 2 ago! Pictures, and motors and power transmission their operation is amazingly shoddy given much. The name of Jorge this time receive product have it on the Internet, but nothing just it! A guarantee with any site, good luck being backorder the papypal was. When dealing with this company appears to have basic order processing problems have never this... It had been shipped, at that arrival date would be a Thursday delivery more... My opinion, this company is the Honeywell CO30XE I CONSIDER them DISHONEST and not to be TRUSTED ever... Complaints, request a quote & more a pallet finally demanding a refund trust on Sitejabber.com visit! N'T ever order from Hose Warehouse Offers Wholesale B2B Pricing Lower than Competition... Has an inaccurate web description a legit company purchased a printer from GI contacting!

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